Customer Stories
Here’s What Some of Our Customers Are Saying About Us!
At Spa World, we are committed to offering exceptional customer service, and we are grateful for your feedback. To get a sense of how we’ve delivered for our customers, please take a moment to look through the reviews of those who have previously utilized our services.
“Kurt is fantastic. We searched for weeks to find a new circuit board for our hot tub and Kurt had one- he even needed it for himself but instead gave it to us, knowing our hot tub pumps would eventually fail if we didn’t get a board in time. We drove up to Fort Collins and he was there to help; he explained everything to my husband and even called him back a few days later to help walk us through a configuration question. Hands down best customer service we’ve received and FAR better pricing than the chain spa locations we used to frequent. Will definitely be returning. Thanks for all the help!”
Stephanie P.
“Spa World Fort Collins is fantastic! Kurt and Shane have been awesome. I just purchased a used hot tub from a friend that purchased it new from these guys. I reached out Spa World get their help moving it into my backyard. So thankful I did not move it myself. They did an amazing job. Since then I have been back and forth getting chemicals and other items for the tub. They have been so helpful getting exactly what I need and nothing extra. I have been in other hot tub stores in town and hands down Kurt and Shane at Spa World are the best! I have the tub all installed and my family is loving it! Thanks so much!”
Scott L.
“Great service. I had been dealing with another company to get my tub repaired but that process was taking forever and did not inspire confidence. Called Spa Word and has the problem re-diagnosed and fixed within a few weeks, and only that long because we had to order a part. Communication and professionalism were excellent.”
Shane B.
“This place is amazing. Saved me $100s per year on some simple changes to my hot tub system. I bought my spa from another dealer and their filtration system was a racket and costing me time and money. With the help of the staff here my spa is clean, running perfectly, and saved me so much money. Wish I had bought everything here. Highly recommend.”
Kristin H.
“I have nothing but wonderful things to say about these guys! We just bought our very first hot tub (used but new to us) and came to them for all the supplies to get us started!
Moving forward a few weeks our hot tub quit heating and needless to say we were bummed! So I called up to the store and asked for service, Kurt answered and began asking troubleshooting all the issues I was having, he spent so much time on the phone explaining how to do everything, he didn’t have to do any of it but he did and I couldn’t be more thankful!! Our hot tub is currently running and heating like it should!!!! Beyond thankful! You don’t find service like this anywhere anymore! I wish I could do more than just a review and a thank you! We will always do business with these guys!”
Bethany N.
“Great experience. We bought our tub in June. They exceeded our expectations in every way. When they quoted our lead time it actually arrived a bit early and great communication throughout. They even came to our house to meet with our contractor to ensure everything was being done right on patio construction for the hot tub. We’ve had a few calls with questions after the sale and they always are very helpful. The chemical system they set up for us is very easy to follow, and the waters are great!”
Ryan W.
“I had an issue with a leaking pump and reached out to Kurt to help diagnose the issue and even though he didn’t have all the parts on hand he called a competitor in town to track down the very specific part I needed. They carry Spaguard products which are the best in business in my opinion. They are very knowledgeable and I highly recommend Spa World. Thank you again Kurt!”
Josh M.
“We went to several spa stores in Fort Collins searching for our first hot tub. Kurt was friendly and knowledgeable while not being pushy at all. After shopping other places, we returned to buy our first hot tub here. We loved the American Whirlpool options. The purchase experience was easy and fast. I’ll update this review after hot tub is delivered and installed. For now, our experience at Spa World has been 100% positive! Highly recommended!!!
Holli B.
“I am a new owner of a hot tub and had no idea what to do. I stopped in and Kurt was extremely helpful, patient, and knowledgeable. He even took a video call from me when I was in my hot tub to help me troubleshoot. Above and beyond!”
Riyaz G.
“Kurt and his team are awesome! I bought a hot tub from another company 4 years ago, and since then Kurt is the one that has given me the most information and help with my hot tub. He’s not out to make a buck but rather to provide the best customer service possible and so because of that, I have come back to him today to buy our second hot tub! I would highly recommend this business.”
Matt O.
“Fantastic Customer Service and great products. Kurt and Shane (local owners that are at the store daily) are very knowledgeable, caring, and customer-oriented They took the time to make sure we were getting the best product for our needs and the team of installers did a great job getting our tub installed safely into a tricky location. We were referred to Spa World by a friend and will do the same. Highly Recommend!”
Brad B.
“Spa world is great! I checked out almost all the hot tub stores around and kept coming back to Spa World. Kurt was easy to work with, great at communicating and not pushy! We love our new hot tub!”